Refund policy

30 day returns and exchanges

You may request a return or exchange within 30 calendar days after your order is delivered. Contact support@theinkritual.com before sending anything back. Our customer service team must confirm the return and provide return instructions first.

Condition of non defective items

For non-defective items, returns and exchanges are accepted only when the item is unopened, unused, and in its original packaging, with any included accessories.

For brushes, use includes writing or painting with the brush, dipping it in ink or paint, or preparing it for use by soaking or washing it. Brushes that have been used or opened are not eligible for a change-of-mind return.

Defective damaged or incorrect items

The ordinary unopened and unused conditions do not prevent you from reporting a product with an inherent defect, damage in transit, or an item different from what you ordered. This includes a defect discovered after opening the package or after initial use necessary to identify the defect.

Contact support@theinkritual.com promptly with your order number and a description of the problem. Photographs can help us assess it. Please retain the original packaging and include it with the return where available. We will provide return or exchange instructions. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.

How to request a return

Email support@theinkritual.com with your order number, the item you wish to return or exchange, and the reason. Wait for our confirmation and instructions before shipping the item.

The Ink Ritual covers the shipping cost of approved eligible returns. Customer service will arrange the return method at no cost to you. Contact us before purchasing return postage so we can arrange the approved method. We do not charge a restocking fee or a refund handling fee.

Authorized return address

The Ink Ritual / AI Curated Goods LLC
707 Circle Dr
Buffalo, WY 82834
United States

Obtain customer service confirmation before sending a return to this address.

Inspection and refund timing

We review returned items within 1 business day after receiving them and notify you of the outcome. Once a refund is approved, you can expect it to reach the bank account you provide within 1–10 business days.

Refunds for cash-on-delivery orders are made by bank transfer. They are not automatically reversed through the payment method used with the delivery carrier. Our support team will arrange the minimum bank details needed to make the refund. Never send an online banking password, PIN, verification code, or card security code.

Business days are Monday through Friday, excluding U.S. federal holidays. If the stated time has passed, contact support@theinkritual.com so we can investigate the transfer.

Refund amounts and original shipping charges

For an approved return, we refund the amount paid for the returned product and any associated tax that must be refunded. Original outbound shipping charges are non-refundable for full-order and partial-order returns, except where a refund is required by applicable law.

If your order qualified for free shipping, we do not deduct an original shipping charge from your product refund. These original shipping charges are separate from the approved return shipping cost, which The Ink Ritual covers.

These ordinary return rules do not apply to refunds required because we cancel or fail to fulfill an unshipped order. When a whole unshipped order is canceled, any amount already collected for it, including shipping and applicable tax, will be refunded. Any legally required shorter refund deadline takes precedence over the ordinary return timeline above.

Exchanges

Exchanges follow the same 30-day request window and item-condition requirements. Contact us first and tell us which replacement you would like. Exchanges are subject to replacement availability.

Approved same-price exchanges are shipped without an additional shipping charge. Any proposed product price difference will be explained and agreed with you before the exchange is arranged. If the replacement is unavailable, you may choose a refund under this policy.

Order cancellation requests

If you need to cancel an order, contact support@theinkritual.com as soon as possible. We will try to stop an order that has not been dispatched, but we cannot guarantee that a shipment already being processed can be stopped. Once an order has shipped, contact us for the available options under this policy.

For a cash-on-delivery order canceled before any payment has been collected, there is no payment to refund.